For general information about the Steam Cloud Sync dialog window, please go here.
If you are unable to find your Torchlight II characters when playing with mods, please see Game Saves Inaccessible When Playing With Mods.
If your character saves from the PC version did not sync up to your Mac on first launch, go here.
If you lose progress for any reason in the game, do not relaunch until you've done the following:
1. Locate your character save folder
For Steam users
- Documents\My Games\Runic Games\Torchlight 2\Save\[NUMERIC STEAM USER ID]
- Documents\My Games\Runic Games\Torchlight 2\ModSave\[NUMERIC STEAM USER ID]
- ~/Library/Application Support/Steam/steamapps/common/Torchlight II/my games/runic games/torchlight 2/save/[NUMERIC STEAM USER ID]
- ~/Library/Application Support/Steam/steamapps/common/Torchlight II/my games/runic games/torchlight 2/modsave/[NUMERIC STEAM USER ID]
For Runic, Perfect World, Daedalic, etc. (all non-Steam versions of Torchlight II)
- Documents\My Games\Runic Games\Torchlight 2\Save
- Documents\My Games\Runic Games\Torchlight 2\ModSave
2. Find your restore file
Inside your save folder, you will see files for each of your characters. These will generally include a hint of character's name and will look something like this:
Your SVB file is the save that the game is going to actually load. If you want to try reverting, you'll need to get locate your restore file, which will look something like this:
You might also notice a file called backup.tmp. It's a cached save file, but might also be of assistance when attempting to recover a previous state for your character.
Before we do anything else, we need to copy everything out of this folder into a folder on the desktop in case we make a mistake. To revert:
- Remove the broken .SVB character file from your save directory.
- Change the extension of your .restore backup file to .SVB
- Your character should be reverted now. Try launching the game to see if that makes a difference.
Last ditch efforts
Once you have tried everything else, there is one last thing you can do, but make sure you've done the steps above first.
If your version of Windows has been configured to save earlier copies of your files, you may be able to simply right click on your game save file and choose Restore previous versions… to revert your save. This won't always work, but it's worth a shot.
If you run regular Time Machine backups on your computer, you might be able to recover a previous version of your game save. See http://support.apple.com/en-us/HT201250 for further information.