I receive the following error message when trying to activate my copy of Torchlight: Connection to Checkpoint Server Failed. How can I resolve this issue?
This issue applies to Windows users who purchased Torchlight from either Runic Games via torchlightgame.com or Perfect World via perfectworld.com.
Summary and Resolution
Users may receive an error message (Connection to Checkpoint Server Failed) when trying to activate Torchlight. Here are a few suggestions for troubleshooting this issue:
- Ensure that you have an Internet connection.
- Run Torchlight with administrator privileges (right click Torchlight -> Run as Administrator...).
- Temporarily disable system security software (e.g. Windows Firewall, a third-party Internet security application like AVG).
- Try reinstalling Torchlight.
Please contact us at email@example.com if you are unable to resolve this issue.